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Refund & Cancellation Policy
Effective Date: 1 January 2026 · Last Updated: September 2026
Oksit Engineering Consultancy · Bağdat Cad. No. 222, Istanbul, Turkey · info@oanthrope.com
📋 Summary
1. Digital Product Policy
Oanthrope delivers digital reports and software-as-a-service (SaaS) access. Because our core product is a digital service that begins delivery immediately upon payment, standard physical goods return policies do not apply. However, we are committed to fair treatment of all customers and handle refund requests on a case-by-case basis in good faith.
2. One-Time Report Purchases
✅ Eligible for Full Refund
- •Report was not generated due to a technical error on our platform.
- •Report was not delivered within the stated timeframe and you have not accessed it.
- •You were charged more than once for the same report.
- •Request made within 14 days of purchase and report has not been downloaded or shared.
❌ Not Eligible for Refund
- •Report was successfully generated and delivered/accessed.
- •Report results were not what you expected (report content is determined by data you entered).
- •Incorrect data was entered by the coach.
- •Request made more than 14 days after purchase.
3. Subscription Plans
- ✓You may cancel your subscription at any time through your account settings.
- ✓After cancellation, your access continues until the end of your current billing period.
- •No partial or pro-rata refunds are issued for unused time remaining in a billing period.
- •If you cancel immediately after a renewal charge and have not used the Service during the new period, contact us within 48 hours for a courtesy refund review.
4. How Refunds Are Processed
All payments are processed by Polar as Merchant of Record. Approved refunds are issued to your original payment method through Polar and typically appear within 5–10 business days depending on your bank or card issuer.
Polar may handle certain refund requests directly in accordance with their policies. For payment-related issues you may also contact us at support@oanthrope.com.
5. How to Request a Refund
To request a refund, contact us with the following information:
- →Your registered e-mail address
- →Order or transaction ID (from your Polar receipt)
- →Reason for refund request
- →Date of purchase
Send your request to: info@oanthrope.com
We will respond within 3 business days.
6. Exceptional Circumstances
We understand that exceptional situations arise. If your case falls outside the standard policy but you believe a refund is fair, please contact us. We review every request individually and aim to reach a reasonable resolution.
7. Contact
Oksit Engineering Consultancy
📍 Bağdat Cad. No. 222, Istanbul, Turkey
Payments processed by Polar as Merchant of Record